Our process is simple. First, call us at 1-855-202-2012. One of our trained counselors will gather all the information we need to ensure that we can find the perfect match for the potential resident. This process usually takes a little over thirty minutes.
Following the initial interview, we will spend the next forty-eight hours assisting you in identifying up to four facilities that meet your basic requirements. Our initial analysis will be based on publicly available data, including but not limited to CMS ratings, regulatory surveys, litigation history, and customer satisfaction data. If at that point you are interested in our services, you may visit our documents tab and review our standard contract form, which specifies in detail what services we provide and what the cost of those services will be.
Once these facilities are identified and agreed to in our very short, simple and “real English” contract, we contact each facility selected and will then arrange to send our Resident Specialist (the same Specialist for each facility—each client deals with only one Specialist during the process) into each facility over the next 7 business days. Our Resident Specialist will spend the better part of the day conducting interviews using highly customized, copyrighted interview outlines for each category of staff from the Administrator down to the maintenance person (see "Founder’s Story" for his explanation of why we would do this) and everyone in between, with specific focus on care staff including the third shift.
Following the initial interview, we will spend the next forty-eight hours assisting you in identifying up to four facilities that meet your basic requirements. Our initial analysis will be based on publicly available data, including but not limited to CMS ratings, regulatory surveys, litigation history, and customer satisfaction data. If at that point you are interested in our services, you may visit our documents tab and review our standard contract form, which specifies in detail what services we provide and what the cost of those services will be. Our complete review of these documents and personal analysis of the facilities we have evaluated puts our clients in the best position to determine for themselves which facility is most likely to provide the experience they are seeking.
Once a facility is selected, our service continues through the first year. We work with the resident and the facility to coordinate the move-in, and to monitor the resident’s experience semi-monthly for the first year. During that year we update our initial assessment of the facility twice, providing the client with an updated Final Report if necessary.
We firmly believe our clients will find that our fee is worth every penny. Our personalized service, combined with our years of experience, our honest assessments, and our complete client loyalty will provide you with a peace of mind that is impossible to overstate as you face this important and difficult decision. Whether you decide to choose our service or not, we wish everyone seeking long-term residential care to have the best possible experience and outcome.
If you or a loved one is looking to make this all-important and life-changing decision, please visit "Tips 4 You" and take advantage of our Ten Tips For Anyone Looking For an Elder Care Home. It costs you nothing and we believe based on personal experience that if you follow our suggestions you can greatly increase your odds of a great experience. Good luck on the journey.
If you have questions regarding Medicare, Insurance or care, service or safety questions in long-term care facilities of any type, give us a call or drop us a note and we will try to address your question at no cost and in ‘real time.’ We want to help you make the best, most affordable long-term care housing decision for yourself or a loved one and to get all you are entitled to whatever your circumstances are. Now, this is FREE service you can count on, unlike those who pretend to be on your side when all the while they are taking money from the very facilities trying to get your business. We have no such conflict of interest—our ONLY interest is your interest because a better informed, information-armed consumer is the only way we can make long-term care in this country better for us all.”
