In 36 years of practice, Steven A. Brigance has been fortunate to represent many Fortune 500 companies in complex litigation, mergers, acquisitions and other transformative transactions. He has had a broad array of clients from the Federal Government to Railroads to Utilities to Healthcare companies across America and Canada. Mr. Brigance has devoted the last 13 years to healthcare generally and to long-term care specifically. He was Senior Vice President and General Counsel of Litigation for Beverly Enterprises from 2000 to 2006. Mr. Brigance is also the Founder and Chairman of both 4OurElders, Inc. and Litigation Solutions Group, LLC. The former company is a national organization that works with residents, families and LTC companies to improve safety, care and service. Litigation Solutions Group works with companies to resolve major litigation matters and to redesign and implement better business practices so as to avoid future litigation. Mr. Brigance is a frequent speaker on business redesign and motivation as well as how and why to bring improvement in healthcare generally and in LTC specifically.
It has been said, "bad things happen to good people -- what matters most is HOW good people respond."
"The more noble goal is NOT to control or manipulate people with whom we disagree, it is to learn from them."
When you have responsibility for a person's happiness, health, safety, and their life itself, the only acceptable goal is perfection -- the only acceptable effort is "your all."
"Whatever does not kill you makes you stronger." "If you have the right 'why' then you can put up with any 'how.'" (Friedrich Nietzsche)
Always remember that if you have a loved one in a home, and they do not suffer from dementia of any kind, and they are otherwise cognizant and competent, let them be the best judge as to how they are doing. It is, after all, their life.
What else will 4OurElders do for care and service in the elder care industry to “put its money where its mouth is?” First, we seek to “partner” with long-term care state health care associations in every state we work in by donating up to 2% of our net individual client profit to those associations for earmarked care and service projects that are jointly designed but administered by the local associations themselves. We will also contribute up to 8%
And remember, all of these things will be done by 4OurElders for our individual clients without taking one penny from any source other than our clients—no finders’ fees from the facility, no co-payments from other providers, no advertising revenues on our sites, no payments for our self-improvement reports to the facility that result from client-based retainers. No other income sources whatsoever. We will remain steadfastly independent and free of any motivation other than using our people, tools and processes to find the best possible residence for each of our clients and more broadly to improve care and service for every person residing in elder care housing throughout the U.S.
By convincing our clients and, over time, regulators, legislators, insurers and the industry itself that 1) the only acceptable primary focus (GOAL) in Elder Care--for ANY of the constituencies, whether provider, consumer, payer, insurer or regulator-- is care and service and that 2) the only acceptable goal of Elder Care and service is PERFECTION.
By using seasoned professionals and copyrighted measurement, evaluation and reporting tools to provide our clients, insurance companies, regulators, legislators and the providers themselves with ratings of care and service based on key PEOPLE metrics throughout the organization. People make the critical difference when it comes to care and service and no one out there measures them effectively and in real time the way 4OurElders can and will do.
If you have questions regarding Medicare, Insurance or care, service or safety questions in long-term care facilities of any type, give us a call or drop us a note and we will try to address your question at no cost and in ‘real time.’ We want to help you make the best, most affordable long-term care housing decision for yourself or a loved one and to get all you are entitled to whatever your circumstances are. Now, this is FREE service you can count on, unlike those who pretend to be on your side when all the while they are taking money from the very facilities trying to get your business. We have no such conflict of interest—our ONLY interest is your interest because a better informed, information-armed consumer is the only way we can make long-term care in this country better for us all.”