Thank you for your article revealing the gross discrepancy between Medicare ratings and actual conditions in America’s nursing homes. It is literally the tip of a very dirty iceberg. Yes, ANY quantitative approach to quality—going back to the revered W. Edwards Deming—can be gamed. Period!
Emeritus Corporation is an operator of senior living communities in the United States. Emeritus operates a portfolio of communities, which are purpose-built for services including assisted living, specialized (Alzheimer's and dementia) care, and in-home nursing. The story here is good, baby boomers getting older will seek out senior living and Emeritus is well positioned to capitalize on this trend. The true story, however, appears much darker.
PBS exposes Assisted Living Facility dangers you should know about before you select a home for yourself or a loved one. Frontline's 4-part series, which aired last week, focuses on one family's tragic story at an assisted living facility in CA. Even sadder than this one story is that the owner of the facility--Emeritus, the largest owner of ALFs in the country, it is not the worst in the industry. It is AVERAGE and that is the saddest thing about this one family's story--care, service, and safety in the assisted living industry are, on average BAD.
Below was a presentation to one of our clients. We we are following up with other clients as we craft test projects at the community level to focus on improving customer service at the grass roots based on actual experience and studies in many different industries. 2-3 day in-service then a launch with a selected number of specifically selected communities, with 3-6-9-12 month metrics against which to measure success. We are working with clients to do this for out-of-pocket cost only (usually around $2500) with any further remuneration tied to the results as determined solely by the client.
Clear eyes to see things as they are AND how they can be
Caring mind to grasp the problems and help create solutions
Brave heart to take bold, sometimes unpopular stands when and where necessary
Strong voice to say (or to get others to say) what needs to be said when it needs to be said
Willing hands to lift YOUR part of the load
Courageous, Determined spirit to stick it out
If you have questions regarding Medicare, Insurance or care, service or safety questions in long-term care facilities of any type, give us a call or drop us a note and we will try to address your question at no cost and in ‘real time.’ We want to help you make the best, most affordable long-term care housing decision for yourself or a loved one and to get all you are entitled to whatever your circumstances are. Now, this is FREE service you can count on, unlike those who pretend to be on your side when all the while they are taking money from the very facilities trying to get your business. We have no such conflict of interest—our ONLY interest is your interest because a better informed, information-armed consumer is the only way we can make long-term care in this country better for us all.”