Where perfection is the only acceptable goal.

Sample Staff Communication Protocol

This is the basic structure and when done consistently, it will improve every aspect of an eldercare community--resident care, resident satisfaction and staff satisfaction.  Another huge benefit is that it will help resolve small problems before they become large ones:


  • Administrator conducts a Department manager meeting
  • The same day or at the latest the next day each department manager has a staff meeting


  • All staff recognition and traiing meeting
  • Administrator conducts shift meeting on all 3 shifts
  • Administrator meets one on one with each department manager for one hour to focus on improvement


Fort Pierce, Florida



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